Survey Dear Patient: Our goal is to provide comfort, convenience, and satisfaction as well as the very best medical care to all our patients. We'd like to know how you feel about our medical services, our patient-handling systems, our physicians and staff members. Your comments will help us evaluate our operations to ensure that we are truly responsive to your needs. Thank you for your help. Please rate the following:Who was your service provider?Wendy L. Bauer, MD, FACOGCarly Davis, MD, FACOGMarcia L. Johnson, MD, FACOGCarter O. Lomax, Jr., MD, FACOGBrittany Post, WHNP-BCJoseph L. Riethman, MD, FACOGPatricia Zull, CNM, FNP-BCLori Kellogg, CNMYOUR APPOINTMENT:ExcellentVery GoodGoodFairPoorDoes Not ApplyEase of making appointments by phoneAppointment available within a reasonable amount of time Getting care for illness/injury as soon as you needed itGetting after-hours care when you needed itThe efficiency of the check-in processWaiting time in the reception areaWaiting time in the exam roomEase of getting a referral when you needed oneOUR STAFF:ExcellentVery GoodGoodFairPoorDoes Not ApplyThe courtesy of the person who took your callThe friendliness and courtesy of the receptionist/office staffThe helpfulness of the receptionist/office staffKeeping you informed if your appointment time was delayedThe caring concern of our nurses/medical assistantsThe professionalism of our ultrasound technicianOUR COMMUNICATION WITH YOU:ExcellentVery GoodGoodFairPoorDoes Not ApplyYour phone calls answered promptly Clear and concise phone communicationsGetting advice or help when needed during office hoursAnswering your questions in a way that was easy to understandYour test results reported in a reasonable amount of timeEffectiveness of our patient education materialsOur ability to return your calls in a timely manner Your ability to contact us after hoursYour ability to obtain prescription refillsYOUR VISIT WITH THE PROVIDER (Doctor, Physician Assistant, Nurse Practitioner):ExcellentVery GoodGoodFairPoorDoes Not ApplyWillingness to listen carefully to youTaking time to answer your questionsAmount of time spent with youExplaining things in a way you could understandInstructions regarding medication/follow-up careThe thoroughness of the examinationAdvice given to you on ways to stay healthyKnowledge of important information about your medical historyShowing respect for what you had to sayIncluding you in decision-making about your treatment planBILLING:ExcellentVery GoodGoodFairPoorDoes Not ApplyHelpfulness of people who assisted you with billing/insuranceClarity of the billing statementAccuracy of the billing statementPromptness in resolving billing/insurance questions or problemsOUR FACILITY:ExcellentVery GoodGoodFairPoorDoes Not ApplyHours of operation convenient for youOverall comfortAdequate parkingSignage and directions easy to followYOUR OVERALL SATISFACTION WITH:ExcellentVery GoodGoodFairPoorDoes Not ApplyOur practiceThe quality of your medical careOverall rating of care from your providerWOULD YOU RECOMMEND THE PROVIDER TO OTHERS?Definitely YesProbably YesDon't KnowProbably NotDefinitely NotIf no, please tell us why: If there is any way we can improve our services to you, please tell us about it: Some information about you.Patient's Age:Under 1818-3031-4041-5051-6465+Are you: A new patient A returning patient Pregnant Thank you very much for your help!